Returns & Exchange Policy

Returns & Exchange Policy

We care deeply about your satisfaction. If something’s not right, we’ll do our best to make it better. Please review our simple return and exchange guidelines below:

When Can You Return a Product?

You may return your purchase within 7 days of receiving it — only if:

  • The product is sealed and unopened

  • The packaging is undamaged

  • You contact us first for approval

Returns without prior approval will not be accepted.

How the Return Process Works

  1. Request a Return
    Email us at support@nutbes.com or call +91 99094 04709

    with your order details.

  2. Approval & Pickup
    Once approved by our team, we’ll coordinate a pickup at a mutually agreed time.

  3. Unboxing Evidence (For Damages/Missing Items)
    If your package arrives damaged or missing items, please send us:

    • An unboxing video (from the sealed carton to visible product)

    • A photo of the damaged/missing item showing the barcode

    This must be done within 48 hours of delivery.

Refunds & Exchanges

Once your return is authorized and the product is received:

  • You may choose an exchange or a refund.

  • Refunds can be issued:

    • To your original payment method (return shipping charges and stocking fees may apply)

    • Or as Nutbes Wallet Credit for full value, with no deductions

Products damaged during transit or sent in error are fully refundable.

🕐 Refunds are processed within 7 working days of receiving the return.

Important Notes

  • All returns are subject to final approval by the Nutbes team.

  • Refunds will not be granted if the returned product is used, opened, or damaged due to customer handling.

Cancellation Policy – Nutbes.com

We understand plans can change. Here’s what you need to know about cancelling an order:

Bulk Orders

Any order with 10 or more units is considered a Bulk Order and cannot be cancelled once placed.

Regular Orders

Once an order is placed and successfully processed through our payment gateway, cancellation is not guaranteed.

Cancellation requests will be considered only before shipping, and if accepted, a ₹100 cancellation fee will apply. The refunded amount will be added to your Nutbes Wallet.

When Refunds Are Not Possible

Refunds will not be issued if:

  • The product is damaged after delivery (but we will offer a replacement as per exchange policy)

  • You simply changed your mind or felt the product didn’t meet expectations

  • Address/contact info provided is incorrect or incomplete

  • The recipient is unavailable at the delivery location

  • Delivery is refused

  • The package is delivered to an alternative person/place as instructed by the customer

  • Delays are caused by uncontrollable factors like weather, strikes, or natural events

  • The product has been tampered with

Have questions? We're always here to help!
📧 Email: support@nutbes.com